Privacy Policy
Last Updated: September 2026
OZ FANS DIRECT
OZ FANS DIRECT respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how OZ FANS DIRECT collects, uses, stores, discloses and protects personal information when you visit our website, place an order, contact us, subscribe to communications or otherwise interact with our business.
This Privacy Policy should be read together with our Terms & Conditions, Returns & Warranty Policy and Shipping & Delivery Policy.
1. About This Privacy Policy
OZ FANS DIRECT is committed to managing personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our business.
The Privacy Act generally covers organisations with annual turnover above $3 million, as well as certain other organisations regardless of turnover.
Where the Privacy Act and APPs apply to OZ FANS DIRECT, we will manage personal information in accordance with those requirements.
Even where a particular privacy obligation does not apply to a specific interaction, we aim to handle customer information responsibly, transparently and securely.
2. Who We Are
For the purposes of this Privacy Policy:
OZ FANS DIRECT
Email: info@ozfansdirect.com.au
Phone: +6103 8375 1970
Website: www.ozfansdirect.com.au
Business Address: 43 TALLIS CCT, TRUGANINA VIC 3029
If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the details above.
3. What Is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.
Depending on how you interact with us, personal information may include:
Your name.
Email address.
Telephone number.
Billing address.
Delivery address.
Business or company details.
Order information.
Product purchase history.
Payment-related information.
Communication history.
Warranty and returns information.
Customer service enquiries.
Account information.
Marketing preferences.
Website usage information.
IP address.
Device information.
Browser information.
Information collected through cookies and similar technologies.
We generally do not need to collect sensitive information from customers.
If sensitive information is provided to us unnecessarily, we will handle it in accordance with applicable privacy laws.
4. How We Collect Personal Information
We may collect personal information in a number of ways, including when you:
Visit our website.
Create an account.
Place an order.
Complete checkout.
Request a quote.
Contact us by email.
Contact us by telephone.
Submit an enquiry form.
Subscribe to our mailing list.
Request customer support.
Submit a warranty claim.
Request a return or refund.
Provide feedback or a product review.
Participate in a promotion.
Interact with us through social media.
Communicate with our staff.
Provide information to us for delivery or installation purposes.
We may also receive information from third parties where reasonably necessary to provide our services, such as payment providers, freight providers, manufacturers and warranty service providers.
Where practical and appropriate, we generally collect personal information directly from you.
Australian privacy requirements generally require organisations to collect personal information by lawful and fair means and only where reasonably necessary for their functions or activities.
5. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
IP address.
Browser type.
Operating system.
Device type.
Screen resolution.
Referring website.
Pages visited.
Time and date of visits.
Approximate location derived from technical information.
Website interactions.
Search terms used on our website.
Information about how you navigate our website.
This information may be collected through cookies, analytics tools, server logs, pixels and similar technologies.
Where required by law, we will provide appropriate notices or obtain consent for particular forms of tracking or data collection.
6. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember information and understand how visitors use the website.
We may use cookies for purposes such as:
Keeping products in your shopping cart.
Maintaining login sessions.
Remembering preferences.
Processing orders.
Improving website functionality.
Understanding website traffic.
Measuring marketing performance.
Providing relevant advertising where applicable.
Detecting fraud or security issues.
Some cookies are necessary for the website to operate.
Other cookies may be used for analytics, advertising or other optional purposes.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
7. Why We Collect Personal Information
We may collect, hold, use and disclose personal information for purposes including:
Processing Orders
To:
Process purchases.
Confirm orders.
Process payments.
Arrange delivery.
Provide invoices and receipts.
Manage cancellations.
Manage returns and refunds.
Customer Service
To:
Respond to enquiries.
Provide product information.
Assist with technical questions.
Handle complaints.
Provide after-sales support.
Warranty & Returns
To:
Process warranty claims.
Assess product faults.
Arrange repairs or replacements.
Manage returns.
Communicate with manufacturers and service providers.
Delivery
To:
Arrange freight.
Provide delivery instructions.
Contact you about delivery.
Provide tracking information.
Resolve delivery problems.
Website & Business Operations
To:
Operate and improve our website.
Maintain customer accounts.
Prevent fraud.
Protect website security.
Analyse website performance.
Maintain business records.
Marketing
Where permitted by law and in accordance with your preferences, we may use your contact details to send:
Product information.
Promotions.
Special offers.
New product announcements.
Newsletters.
Other marketing communications.
You can unsubscribe from marketing communications at any time.
8. Payment Information
When you make a purchase, payment information may be processed by a third-party payment provider.
Depending on the payment method offered by our website, payment providers may collect and process information such as:
Name.
Billing details.
Card details.
Transaction information.
Payment authentication information.
OZ FANS DIRECT does not generally need to store your complete credit or debit card number.
Payment information may be processed directly by our payment provider in accordance with that provider's own privacy policy and security practices.
Payment providers used by OZ FANS DIRECT:
[INSERT PAYMENT PROVIDERS — Stripe, PayPal & Any Other Latest Additions
Please update this section before publishing so it accurately reflects the payment services actually used by OZ FANS DIRECT.
9. Delivery & Freight Providers
We may provide relevant personal information to delivery and freight providers so that your order can be delivered.
This may include:
Name.
Delivery address.
Telephone number.
Email address.
Order information.
Delivery instructions.
Delivery providers may use your information to:
Deliver your order.
Contact you regarding delivery.
Provide tracking.
Arrange redelivery.
Resolve delivery issues.
Freight providers used by OZ FANS DIRECT:
Any providers related to SHIPPIT and Manufacturer’s providers
10. Manufacturers & Warranty Providers
Where necessary to process a warranty claim or provide technical assistance, we may provide relevant information to:
Product manufacturers.
Suppliers.
Warranty administrators.
Authorised service agents.
Technicians.
Repair providers.
Information shared will generally be limited to what is reasonably necessary to handle the relevant issue.
11. Service Providers
We may use third-party service providers to help operate our business.
These may include providers of:
Website hosting.
E-commerce platforms.
Payment processing.
Email services.
Customer relationship management.
Accounting.
Fraud prevention.
Cybersecurity.
Website analytics.
Advertising.
Customer support.
Cloud storage.
IT services.
Delivery and logistics.
Where we use third-party providers, we take reasonable steps to ensure personal information is handled appropriately.
12. Marketing & Promotional Communications
We may send marketing communications where permitted by law.
Marketing communications may include:
Promotions.
Discounts.
Product launches.
New products.
Sales events.
Newsletters.
Special offers.
You can unsubscribe from marketing emails by using the unsubscribe link included in the communication or by contacting us.
Unsubscribing from marketing communications will not generally stop us from sending important transactional or service-related communications, such as:
Order confirmations.
Delivery notifications.
Warranty communications.
Return information.
Account or security notifications.
13. Social Media
OZ FANS DIRECT may operate or maintain social media accounts.
If you interact with us through social media, the relevant social media platform may collect and process your personal information according to its own privacy policy.
Information you publicly post or provide through social media may be visible to others.
We recommend reviewing the privacy settings and privacy policy of the relevant social media platform.
14. Reviews & Customer Photos
If you submit a product review, testimonial, photograph or other content to OZ FANS DIRECT, we may use that content for customer service, website content or marketing purposes where permitted.
We will not knowingly publish unnecessary personal information with your review.
If you provide a review using your name or other identifying information, some of that information may appear publicly alongside the review depending on the review system used.
If you wish to request removal or correction of content you have submitted, please contact us.
15. Direct Marketing Choices
You can choose not to receive marketing communications from us.
If you no longer want to receive marketing communications:
Use the unsubscribe link in the relevant communication; or
Contact OZ FANS DIRECT and request to be removed from our marketing list.
We will process your request within a reasonable timeframe.
You may still receive essential communications relating to orders, payments, deliveries, returns, warranties or other transactions.
16. Disclosure of Personal Information
We may disclose personal information where reasonably necessary for our business activities and the purposes described in this Privacy Policy.
Recipients may include:
Payment providers.
Freight and delivery companies.
Manufacturers.
Suppliers.
Warranty providers.
Authorised service agents.
IT providers.
Website providers.
Hosting providers.
Email service providers.
Accounting and professional advisers.
Customer service providers.
Marketing and analytics providers.
Fraud prevention providers.
Government agencies or regulators where required or authorised by law.
Professional advisers such as lawyers or accountants.
We do not sell your personal information as a standalone business asset to third parties for their own unrelated marketing purposes.
17. Overseas Disclosure
Some of the third-party service providers we use may store or process personal information outside Australia.
Depending on the services used by OZ FANS DIRECT, overseas recipients may be located in countries including:
Australia.
New Zealand.
India.
United States.
Other countries in which our technology, payment, hosting, analytics or service providers operate.
Where required by the Privacy Act, we will comply with applicable requirements relating to overseas disclosure of personal information.
18. Storage of Personal Information
Personal information may be stored electronically or in physical records.
Electronic information may be stored using:
Website systems.
E-commerce platforms.
Cloud services.
Email systems.
Accounting systems.
Customer management systems.
Other business systems.
We take reasonable steps to protect personal information from:
Misuse.
Interference.
Loss.
Unauthorised access.
Unauthorised modification.
Unauthorised disclosure.
The OAIC recommends reasonable security measures designed to prevent misuse, interference, loss and unauthorised access or disclosure of personal information.
19. Security of Personal Information
We take reasonable measures to protect personal information.
Depending on the system and circumstances, security measures may include:
Password protection.
Access controls.
Secure payment processing.
Website security measures.
Encryption where appropriate.
Secure cloud services.
Staff access restrictions.
Monitoring and security controls.
Regular review of systems and procedures.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a suspected privacy or data security incident, we will assess and respond to it in accordance with applicable laws and our internal procedures.
20. Data Breaches
If OZ FANS DIRECT experiences a data breach involving personal information, we will assess the incident and take appropriate action.
Where the Notifiable Data Breaches (NDB) scheme applies and the breach is likely to result in serious harm, we will comply with applicable notification requirements.
Depending on the circumstances, this may include notifying affected individuals and the Office of the Australian Information Commissioner.
21. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, accounting, warranty and regulatory purposes.
The length of time information is retained may depend on:
The type of information.
The nature of the customer relationship.
Legal requirements.
Accounting requirements.
Warranty periods.
Dispute resolution requirements.
Record-keeping obligations.
When personal information is no longer reasonably required and we are not required to retain it, we may securely delete, destroy or de-identify it.
22. Accessing Your Personal Information
You may request access to personal information that OZ FANS DIRECT holds about you.
To make an access request, contact us using the details at the end of this Privacy Policy.
We may ask you to provide sufficient information to verify your identity and locate the relevant information.
Subject to applicable law, we will generally respond to access requests within a reasonable period.
In some circumstances, we may be permitted to refuse access or provide access in a different form.
If access is refused, we will explain the reason where required or permitted by law.
23. Correcting Your Personal Information
We aim to keep personal information accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, please contact us and request a correction.
We may ask you to provide information supporting the requested correction.
Where appropriate, we will update the information within a reasonable period.
24. Account Information
If you have created an account with OZ FANS DIRECT, you should take reasonable steps to protect your account credentials.
Do not share your password with other people.
If you believe that your account has been accessed without authorisation, contact us immediately.
We may request information to verify your identity before making changes to account information.
25. Anonymous or Pseudonymous Interactions
Where practical and lawful, you may interact with OZ FANS DIRECT without identifying yourself or by using a pseudonym.
However, this may not be possible where identification is reasonably necessary, including when:
Placing an order.
Processing a payment.
Arranging delivery.
Processing a warranty claim.
Processing a refund.
Complying with legal requirements.
Preventing fraud.
26. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect unnecessary personal information from children.
If you believe a child has provided personal information to us unnecessarily, please contact us.
27. Third-Party Websites
Our website may contain links to third-party websites, including:
Manufacturers.
Payment providers.
Social media platforms.
Delivery providers.
Other business partners.
Once you leave the OZ FANS DIRECT website, the third party's privacy policy will apply to information collected by that third party.
We recommend reviewing the privacy policy of any external website before providing personal information.
28. Analytics
We may use website analytics services to understand how customers use our website.
Analytics information may include:
Pages visited.
Time spent on pages.
Traffic sources.
Device type.
Browser type.
Approximate location.
Website interactions.
Conversion information.
Analytics services may use cookies, pixels and similar technologies.
Analytics providers used by OZ FANS DIRECT:
[INSERT PROVIDERS — e.g. Google Analytics, Meta Pixel, Shopify Analytics, etc.]
29. Advertising & Remarketing
OZ FANS DIRECT may use online advertising and remarketing services to promote our products.
These services may use cookies, pixels or similar technologies to help us:
Measure advertising performance.
Understand website activity.
Show relevant advertising.
Create audiences.
Measure conversions.
Advertising platforms used by OZ FANS DIRECT:
Google, Meta and Any Other Relevant advertising platforms available
Third-party advertising providers may process information according to their own privacy policies.
You may be able to control advertising preferences through the relevant advertising platform or your browser/device settings.
30. Fraud Prevention
We may collect and use information to detect, prevent and investigate:
Fraudulent transactions.
Payment fraud.
Account misuse.
Unauthorised access.
Suspicious activity.
Other unlawful activity.
This may involve sharing relevant information with payment providers, fraud prevention services, financial institutions or law enforcement where permitted or required by law.
31. Legal & Regulatory Disclosure
We may disclose personal information where reasonably necessary or required:
By law.
By a court or tribunal.
By a government authority.
To law enforcement.
To regulators.
To protect our legal rights.
To investigate suspected fraud or unlawful activity.
To comply with legal obligations.
32. Business Transfers
If OZ FANS DIRECT undergoes a business sale, restructuring, merger, acquisition or transfer of assets, personal information may be transferred as part of the transaction where legally permitted.
Any such transfer will be handled in accordance with applicable privacy laws.
33. Complaints About Privacy
If you believe OZ FANS DIRECT has mishandled your personal information or breached an applicable privacy obligation, please contact us.
We encourage you to contact us first so we have an opportunity to investigate and resolve your complaint.
Please provide:
Your name.
Contact details.
Details of the privacy concern.
Relevant dates.
Supporting information or documents where available.
The outcome you are seeking.
We will review and respond to your complaint within a reasonable timeframe.
34. Making a Privacy Complaint
Privacy complaints should be sent to:
OZ FANS DIRECT
Privacy Contact: OZ FANS DIRECT
Email: [INSERT PRIVACY EMAIL]
Phone: [INSERT PHONE NUMBER]
Postal Address: 43 TALLIS CCT TRUGANINA VIC 3029
We will assess the complaint and may contact you for additional information.
35. Complaints to the OAIC
If you are not satisfied with our response to a privacy complaint, or if you believe your privacy concern has not been resolved, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
The OAIC provides information about privacy complaints and its complaint process on its website.
Office of the Australian Information Commissioner (OAIC)
The OAIC generally expects individuals to first raise their privacy concern with the relevant organisation before making a complaint to the OAIC.
36. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made where:
Our business practices change.
We introduce new technology.
We introduce new services.
Our third-party service providers change.
Privacy laws or regulatory requirements change.
We identify an area that requires clarification or improvement.
The latest version will be published on our website.
We recommend checking this page periodically for updates.
37. Contact Us
If you have any questions about this Privacy Policy or how OZ FANS DIRECT handles personal information, please contact us.
OZ FANS DIRECT
Privacy Contact: OZ FANS DIRECT
Email: info@ozfansdirect.com.au
Phone: +6103 8375 1970
Website: www.ozfansdirect.com.au
Business Address: 43 TALLIS CCT TRUGANINA VIC 3029
38. Summary of Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights including the ability to:
Ask what personal information we hold about you.
Request access to your personal information.
Request correction of inaccurate information.
Ask questions about how your information is used.
Opt out of marketing communications.
Make a privacy complaint.
Contact the OAIC about an unresolved privacy complaint.