Terms & Conditions
Last Updated: September 2026
OZ FANS DIRECT
Welcome to OZ FANS DIRECT.
These Terms & Conditions apply to your use of the OZ FANS DIRECT website and to purchases made through our website.
By accessing or using our website, or placing an order with us, you agree to be bound by these Terms & Conditions, together with our other applicable policies, including our Returns & Warranty Policy, Shipping Policy and Privacy Policy.
If you do not agree with these Terms & Conditions, please do not use our website or place an order.
1. About These Terms
These Terms & Conditions apply to all purchases made through OZ FANS DIRECT.
They explain:
How orders are placed and accepted.
Pricing and payment.
Product information.
Delivery.
Installation requirements.
Returns and refunds.
Warranties.
Order cancellations.
Website use.
Intellectual property.
Privacy.
Liability.
Complaints and disputes.
These Terms & Conditions should be read together with our other website policies.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law (ACL).
2. Definitions
In these Terms & Conditions:
"OZ FANS DIRECT", "we", "us" or "our" means OZ FANS DIRECT.
"Customer", "you" or "your" means the person placing an order or using our website.
"Product" means any fan, electrical product, accessory, component or other product offered for sale by OZ FANS DIRECT.
"Website" means the OZ FANS DIRECT website and any associated online shopping pages operated by us.
"Order" means an order placed by you through our website.
"Australian Consumer Law" means the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth), together with applicable state and territory legislation.
3. Website Use
You may use our website for lawful purposes only.
You must not:
Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our website, systems or accounts.
Interfere with the operation or security of the website.
Introduce malicious software, viruses or harmful code.
Copy, reproduce or distribute website content without permission.
Use automated systems to scrape or collect website content without our written consent.
Use our website in a way that could damage our business, website or reputation.
We reserve the right to restrict or terminate access to our website where reasonably necessary.
4. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate and current.
However, some product information is supplied by manufacturers or distributors and may change from time to time.
Product images may also vary slightly from the actual product due to:
Photography conditions.
Lighting.
Screen settings.
Display resolution.
Manufacturing variations.
Natural variations in materials such as timber.
Accordingly, minor differences in colour, finish or appearance may occur.
Where a product has specific technical specifications, installation requirements or limitations, customers should review the manufacturer's documentation before purchase and installation.
5. Product Availability
All products are subject to availability.
A product being displayed on our website does not guarantee that it will always be available for purchase.
Where an ordered product becomes unavailable after you place an order, we may contact you to:
Offer an alternative product.
Provide an updated expected delivery date.
Cancel the affected portion of the order.
Provide an applicable refund.
If we are unable to fulfil an order, any amount paid for the affected product will be refunded.
6. Prices
All prices displayed on our website are in Australian dollars (AUD).
Unless otherwise stated, prices include GST where applicable.
Prices may change at any time without notice.
The price applicable to your order is generally the price displayed at the time your order is submitted, subject to the provisions below relating to pricing errors.
Delivery charges, additional services or other applicable charges will be displayed during checkout where applicable.
7. Pricing & Product Description Errors
While we take reasonable care when entering and displaying prices and product information, errors can occasionally occur.
If we identify a genuine pricing, product description or specification error before your order has been fulfilled, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order.
If your order is cancelled due to an error, any payment received for the affected product will be refunded.
We will not knowingly charge you a higher price without giving you the opportunity to accept the corrected price.
8. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products at the price shown during checkout.
Your order is not necessarily accepted simply because you have received an automated order acknowledgement.
An order is accepted when OZ FANS DIRECT confirms the order and/or processes the payment and sends an order confirmation, subject to these Terms & Conditions.
We reserve the right to decline or cancel an order in accordance with these Terms & Conditions and applicable law.
9. Order Confirmation
Once your order has been accepted, we will generally send an order confirmation to the email address provided during checkout.
Please check your order confirmation carefully.
If you notice an error in:
Product selection.
Quantity.
Delivery address.
Contact details.
Other order information.
please contact us as soon as possible.
We cannot guarantee that changes can be made after an order has been processed, packed or dispatched.
10. Payment
Payment must be made using one of the payment methods offered on our website.
Where payment is made by bank transfer, an order will generally not be processed or dispatched until the payment has cleared.
You authorise OZ FANS DIRECT to charge the selected payment method for the total amount shown at checkout.
If payment is declined, reversed or otherwise not successfully received, we may delay or cancel the order until payment has been successfully received.
11. Promotions, Discounts & Coupon Codes
Promotional offers, discounts and coupon codes may be subject to additional conditions.
Unless otherwise stated:
Promotional offers cannot be combined.
Discount codes must be entered during checkout.
Discounts cannot generally be applied retrospectively to previous orders.
Promotions are subject to product availability.
Some products may be excluded from promotional offers.
Promotional offers may end at any time where permitted by law.
Any specific terms displayed with a promotion will apply to that promotion.
12. Delivery
We offer delivery options as displayed on our website or during checkout.
Available delivery services, costs and estimated delivery times may vary depending on:
Delivery location.
Product size and weight.
Freight carrier.
Stock location.
Product availability.
Remote or regional delivery requirements.
We will make reasonable efforts to dispatch and deliver products within the estimated timeframe provided.
Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.
13. Delivery Delays
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
Courier delays.
Severe weather.
Natural disasters.
Transport disruptions.
Industrial action.
Road closures.
Peak-period delays.
Incorrect delivery information.
Events beyond our reasonable control.
If your delivery is delayed, please contact us and we will assist where reasonably possible.
Where applicable, we may provide an updated delivery estimate, alternative product options or cancellation/refund options in accordance with your rights under Australian law.
14. Delivery Address
You are responsible for providing a complete and accurate delivery address.
Please ensure the address includes all relevant information, including:
Street number.
Street name.
Suburb.
State.
Postcode.
Unit/apartment number where applicable.
Business name where applicable.
Relevant delivery instructions.
We are not responsible for delays or additional delivery costs caused by incorrect or incomplete information supplied by you.
15. Safe & Suitable Delivery Access
You are responsible for ensuring that the delivery location provides safe and reasonable access for the delivery carrier.
Some products may require:
Additional delivery personnel.
Special equipment.
Tailgate delivery.
Special handling.
Additional freight charges.
Where additional charges apply, we will advise you where reasonably practicable.
If a carrier cannot safely complete delivery because access is unsuitable, additional delivery or redelivery charges may apply.
16. Authority to Leave
Where an authority-to-leave option is available and you select or approve this option, you authorise the delivery carrier to leave the goods at the nominated delivery location when no person is available to receive them.
You are responsible for selecting a location that is reasonably safe and suitable.
Once goods have been delivered in accordance with your authorised delivery instructions, our responsibility for loss or damage may be affected, subject always to your rights under the Australian Consumer Law.
17. Inspecting Your Delivery
We strongly recommend checking your delivery as soon as possible after it arrives.
Before installing a product, please confirm:
You have received the correct product.
The quantity is correct.
The packaging appears intact.
The product has no obvious damage.
The required components and accessories are present.
If you identify damage, a missing item, an incorrect product or another issue, please contact us as soon as possible.
Please refer to our Returns & Warranty Policy for the applicable process.
18. Installation
Many ceiling fans and other electrical products require installation by a licensed electrician or other appropriately qualified professional.
You are responsible for ensuring that products are installed:
In accordance with the manufacturer's instructions.
By an appropriately licensed person where required.
In accordance with applicable Australian electrical requirements.
In accordance with applicable building and safety requirements.
Where required, you should retain evidence of professional installation.
Incorrect installation or unauthorised modification may affect a manufacturer's warranty where permitted by the applicable warranty terms and law.
19. Installation Costs
Unless expressly stated otherwise, the purchase price of a product does not include installation.
Any installation, removal, electrical work or associated labour is the customer's responsibility.
Customers should obtain their own installation quote from a suitably qualified professional before purchasing where installation costs are relevant to their decision.
20. Product Instructions
You must read and follow all applicable product installation, operation, maintenance and safety instructions.
Failure to follow manufacturer's instructions may result in:
Product damage.
Safety issues.
Improper operation.
Reduced product performance.
Warranty issues where permitted by the applicable warranty terms.
If you are unsure whether a product is suitable for your installation, please contact us before purchasing.
21. Returns
Returns are handled in accordance with our Returns & Warranty Policy.
Our Returns & Warranty Policy covers:
Change-of-mind returns.
Damaged products.
Incorrect products.
Missing products or components.
Faulty products.
Manufacturer warranties.
Refunds.
Exchanges.
Store credits.
Return freight.
Restocking fees.
Nothing in our Returns & Warranty Policy limits your rights under the Australian Consumer Law.
22. Australian Consumer Law
Our products come with consumer guarantees under the Australian Consumer Law.
These guarantees cannot be excluded by these Terms & Conditions.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product does not meet the applicable consumer guarantees.
Our manufacturer's warranties are additional to, and do not replace, your rights under the Australian Consumer Law.
23. Manufacturer Warranties
Many products sold by OZ FANS DIRECT are covered by manufacturer's warranties.
Warranty periods and conditions vary by manufacturer and product.
The applicable warranty information may be provided:
On the product page.
With the product.
In the manufacturer's documentation.
On the manufacturer's website.
On your invoice or order documentation.
A manufacturer's warranty may contain specific installation, maintenance and usage requirements.
Please retain your proof of purchase and relevant warranty documentation.
24. Warranty Claims
If you believe your product has developed a fault, please contact OZ FANS DIRECT before attempting repairs, modifications or removal of an installed product.
We may ask you to provide:
Order number.
Proof of purchase.
Product model.
Description of the fault.
Photos or videos.
Installation details.
Evidence of licensed installation where applicable.
Depending on the circumstances, we may arrange troubleshooting, replacement parts, repair, replacement, manufacturer assessment or another appropriate remedy.
25. Order Cancellation by OZ FANS DIRECT
We may cancel an order, in whole or in part, where reasonably necessary, including where:
A product becomes unavailable.
There is a genuine pricing or product-description error.
We are unable to fulfil the order.
Payment has not been successfully received.
We reasonably suspect fraudulent or unlawful activity.
We reasonably suspect the order is being placed for unauthorised resale.
Required delivery information has not been provided.
The customer engages in abusive, threatening or inappropriate behaviour toward our staff.
There are circumstances that make fulfilment commercially or operationally impractical.
Where we cancel an order after payment has been received, we will refund the amount paid for the cancelled product or order, subject to any rights or obligations under applicable law.
26. Customer Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests where the order has not yet been processed, packed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the request may need to be handled under our Returns & Warranty Policy.
Nothing in this clause affects your rights under the Australian Consumer Law.
27. Special Orders & Custom Products
Certain products may be specially ordered, custom-made or sourced specifically for a customer.
Such products may be subject to different cancellation and return conditions.
Where a product is subject to special-order or custom terms, we will advise you before or during purchase where reasonably practicable.
Nothing in this clause limits rights that cannot legally be excluded under the Australian Consumer Law.
28. Commercial & Trade Purchases
Different arrangements may apply to:
Builders.
Developers.
Electricians.
Tradespeople.
Commercial customers.
Large-volume purchases.
Project orders.
Resellers.
If you are purchasing for a commercial project or in substantial quantities, please contact OZ FANS DIRECT before placing your order so we can confirm applicable pricing, delivery and commercial terms.
29. Ownership of Products
Subject to applicable law, ownership of the products passes to you once full payment for the relevant products has been received and the products have been delivered to you.
Where payment has not been received in full, we reserve our rights in relation to unpaid goods to the extent permitted by law.
30. Risk of Loss or Damage
Risk in products passes in accordance with applicable law and the circumstances of delivery.
Nothing in these Terms & Conditions is intended to transfer risk to you where doing so would be inconsistent with your rights under the Australian Consumer Law or other applicable legislation.
31. Intellectual Property
All content on the OZ FANS DIRECT website, including:
Logos.
Text.
Graphics.
Product descriptions.
Images.
Photographs.
Website design.
Page layouts.
Videos.
Guides.
Marketing materials.
is owned by or licensed to OZ FANS DIRECT or the relevant rights holder.
You must not reproduce, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission.
Product names, trademarks and logos belonging to manufacturers remain the property of their respective owners.
32. Website Accuracy
We make reasonable efforts to maintain accurate information on our website.
However, we do not guarantee that all website content will always be:
Complete.
Current.
Error-free.
Available.
Free from typographical errors.
Information may be updated or corrected from time to time.
If you identify an error, please contact us so that we can investigate and correct it where appropriate.
33. Website Availability
We aim to keep our website available and operating normally.
However, access may occasionally be interrupted because of:
Maintenance.
Updates.
Technical issues.
Hosting problems.
Telecommunications failures.
Cybersecurity incidents.
Events outside our reasonable control.
We do not guarantee uninterrupted access to the website.
34. Third-Party Websites & Services
Our website may contain links to third-party websites, manufacturers, payment providers, delivery providers or other external services.
These third-party websites and services are operated independently from OZ FANS DIRECT.
We are not responsible for the content, availability, security, accuracy or practices of third-party websites.
Your use of third-party services may be subject to their own terms and policies.
35. Website Security
You must not attempt to compromise the security of our website or systems.
This includes attempting to:
Gain unauthorised access.
Introduce malicious software.
Circumvent security controls.
Access another customer's account.
Interfere with website functionality.
Conduct unauthorised automated data collection.
We may report suspected unlawful activity to relevant authorities where appropriate.
36. Reviews & Customer Content
If you submit a review, photograph, testimonial, comment or other content to OZ FANS DIRECT, you confirm that:
The content is your own or you have permission to provide it.
The content does not infringe another person's rights.
The content is not unlawful, defamatory, misleading or offensive.
You are not impersonating another person.
Where you provide content for publication or promotional use, you grant OZ FANS DIRECT permission to reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to moderate or remove content that is unlawful, misleading, abusive, irrelevant or otherwise inappropriate.
37. Privacy
We collect and handle personal information in accordance with our Privacy Policy.
Information may be collected to:
Process and fulfil orders.
Arrange delivery.
Communicate with customers.
Provide customer service.
Process payments.
Handle returns and warranty claims.
Improve our website and services.
Send marketing communications where permitted and where appropriate consent has been obtained.
Please refer to our Privacy Policy for further information.
38. Cookies & Website Analytics
Our website may use cookies, analytics tools and similar technologies to improve website functionality and understand how visitors use our website.
You may be able to manage certain cookie settings through your browser or device.
Some website functionality may be affected if cookies are disabled.
39. Limitation of Liability
To the maximum extent permitted by law, OZ FANS DIRECT will not be responsible for loss or damage arising from matters outside our reasonable control.
This may include losses resulting from:
Events beyond our reasonable control.
Delays caused by third-party carriers.
Incorrect information supplied by a customer.
Misuse of products.
Incorrect installation.
Unauthorised modifications.
Failure to follow manufacturer's instructions.
However, nothing in these Terms & Conditions excludes, restricts or modifies liability or consumer rights that cannot legally be excluded or limited.
Where the Australian Consumer Law applies, your statutory rights continue to apply.
40. Consequential Loss
Nothing in these Terms & Conditions is intended to exclude rights or remedies that cannot legally be excluded.
To the extent permitted by law, and subject to the Australian Consumer Law, OZ FANS DIRECT is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
This clause does not apply to the extent that such limitation would be prohibited by law.
41. Events Beyond Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Examples may include:
Natural disasters.
Severe weather.
Fire.
Flood.
Pandemic or public health events.
War.
Civil unrest.
Government action.
Transport disruptions.
Industrial disputes.
Supplier disruptions.
Major telecommunications or technology failures.
Where such an event occurs, we will take reasonable steps to minimise disruption and keep customers informed where appropriate.
42. Complaints & Dispute Resolution
If you have a complaint about a product, order, delivery or service, please contact us first.
We will review the matter and attempt to resolve the issue fairly and promptly.
Please provide:
Your name.
Order number.
Relevant product details.
Details of the issue.
Supporting photographs or documentation where applicable.
We encourage customers to contact us before commencing any external dispute process so that we have an opportunity to resolve the matter.
Nothing in this clause prevents you from exercising any rights available to you under Australian law.
43. Governing Law
These Terms & Conditions are governed by the laws applicable in Australia.
To the extent applicable, the laws of Victoria, Australia will apply to these Terms & Conditions, and the parties submit to the jurisdiction of the courts of Victoria, subject to any mandatory rights or jurisdictional requirements under applicable law.
44. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time.
The latest version will be published on our website.
Changes will generally apply from the date they are published and will not retrospectively remove rights that you have already acquired under applicable law.
The Terms & Conditions applicable to an order will be those in effect at the time the order is accepted, subject to applicable law.
45. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed to the extent necessary, and the remaining provisions will continue to apply.
46. Entire Agreement
These Terms & Conditions, together with our other applicable website policies and any specific terms communicated to you before purchase, form the agreement between you and OZ FANS DIRECT in relation to your use of the website and purchase of products.
Where there is an inconsistency between these Terms & Conditions and a mandatory right or obligation under Australian law, the mandatory legal requirement will prevail.
47. Contact Us
If you have any questions regarding these Terms & Conditions, your order or our website, please contact us.
OZ FANS DIRECT
Email: info@ozfansdirect.com.au
Website: www.ozfansdirect.com.au
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